Privacy Policy
Last updated: 2026. This policy explains how Vivian Master Account (“we”, “us”) collects, uses and protects your information when you visit this website or contact us.
Information we collect
- Information you give us: your name, phone number, email address, property address, and anything you tell us about your plans to buy or sell.
- Communications: messages, calls and emails between you and us, which may be recorded or transcribed for quality and record keeping.
- Website data: basic device, browser and usage information collected through cookies and similar tools.
How we use your information
- To respond to your inquiry and provide real estate services.
- To schedule and confirm appointments.
- To send messages you have agreed to receive.
- To improve our website and service, and to meet legal obligations.
Text messaging (SMS)
If you opt in, we will send text messages to the mobile number you provide. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our services, such as the messaging platform and mobile carriers that deliver our messages. All of the categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell your personal information. We share it only with service providers who help us run our business (for example our customer management, messaging, calling and scheduling tools), with professionals involved in your transaction at your request (for example a lender, title company or attorney), or when the law requires it. Service providers may use your information only to perform services for us.
Cookies
We use cookies to keep the site working and to understand how it is used. You can block or delete cookies in your browser settings.
Data retention and security
We keep your information for as long as needed to provide our services and meet legal requirements, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure.
Your choices
- Reply STOP to any text message to stop texts.
- Use the unsubscribe link in any marketing email to stop emails.
- Contact us to ask what we hold about you, or to correct or delete it.
Children
This website is not directed to anyone under 18 and we do not knowingly collect their information.
Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page.
Contact us
Vivian Master Account
48 Westwood Road, Lancaster NY 14086
Phone: (716) 253-3771
Email: